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Return Policy

  • If you are not satisfied with your purchase, it can be returned back to us for exchange or refund.
  • Refunds can be granted within 7 days from the order’s delivery date.
  • Merchandise cannot be returned or exchanged after 7 days of received date.
  • Notice must be given to alvajoclothing@gmail.com stating the order number and reason for return.
  • Merchandise must be unworn, unused, unwashed, in original garment bag with tags attached.
    • Customers are responsible for the shipment cost of returns. Returns must be sent via Canada Post or USPS only, including a tracking number. We are not responsible for returns that are lost or damaged in the post.
    • Sale items are final sale – returns or exchanges will not be accepted. Sale items include: buy one get one free, buy 2 get 2 free, 40%off, 50%off and all discount and promo codes. 
    • Once the return has been approved and received, you will be credited the amount you paid for the returned item(s), including taxes and minus shipping costs paid by Alvajo Clothing.
    • Items purchased online can be exchanged at our Alvajo Clothing location.You must provide email order confirmation to return in store.